January 10, 2011 4 Comments
I had to return Unwanted / Non-Fitting / Otherwise Unsuitable Christmas Presents and experienced the full gamut of Returning Goods. Bear in mind all the receipts for these goods went I lost my purse, just before Christmas.
First I took Husband’s jeans (supposedly the right size, but actually the wrong size) back to Bhs. There the very nice lady scanned the labels, and issued me a credit note for £44 – which is £14 more than I actually spent. When I pointed this out to her, she shrugged and said “Well, that’s what the system has said to credit you.”
So one Big Fat Win.
Then to Evans, to return a pair of trousers I bought without trying on. They looked great on the hanger, but made me look like my bottom and hip area was stuffed with rocks (and not small ones, either!)
There I was told “No receipt? Sorry, cannot issue a credit note or gift card. However, if you would like to find something of equal value, we will do a replace.”
So I got some trousers, and knickers. They kept the hanger for the trousers, but let me have the hanger for the undies. I ditched that pretty quickly!
Then I went to Blacks, our local camping supply shop, to return a hat and glove set I bought for Husband, a really nice thermal set in preparation for our Trip to Prague.
There I was told “Sorry. No receipt, no refund. Bring in a statement showing the purchase, and we will then refund to the card.”
The only thing worse would have been going to a fourth shop and being accused of stealing the goods lol!
So Husband has six months to get another pair of jeans and some new underwear, I have new stuff, but the hat and gloves – well, I suspect we will not be shopping there any time soon!
And talking of not shopping there anytime soon – I also went to Robert Dyas today, to buy a new kettle, as ours broke. I saw a nice Russell Hobbs glass kettle and thought “Yes, that’s the one for me!”, took it the the checkout, only to find it was £5 more expensive, as Dyas, in their wisdom, have decided to charge VAT at the till. Bugger that! Not usual practice here, and I truly hope it never becomes so.